Privacy Policy

Who we are

Easy Life Microfinance SL Ltd ("Easy Life", "we", "us") provides microfinance and related financial services in Sierra Leone. This policy explains how we handle personal data when you use our website and customer portal.

Information we collect

We may collect:

• Identity and contact details (name, email, phone, address)
• Account credentials and authentication records
• Loan, savings, employment, and repayment information needed to provide our services
• Technical data such as IP address, browser type, and device information

How we use information

We use personal data to:

• Create and manage customer and staff accounts
• Assess, approve, disburse, and service loans and savings
• Communicate about applications, repayments, and support
• Meet legal, regulatory, and audit obligations
• Protect against fraud and unauthorized access

Sharing

We do not sell personal data. We may share information with service providers who support our operations (for example hosting, email delivery, and banking partners), and with regulators or law enforcement when required by law.

Retention

We retain personal data for as long as needed to provide services and meet record-keeping requirements applicable to microfinance institutions in Sierra Leone.

Your rights

You may request access to, correction of, or clarification about your personal data by contacting us using the details on our Contact page.

Contact

Questions about this policy can be sent to Easy Life Microfinance SL Ltd through the contact channels published on this website.